Communications for Memory Care residents are two-fold at Westminster. We communicate through our quarterly Care Conferences to review and update the Service/Care Plan of each resident. This is done with the management, support staff and resident family and/or responsible party. Secondly, we communicate with residents through respectful and slow encouragements, without quick questioning or confusing dialogue. Close resident-caregiver-family relationships build familiarity and trust, while empowering residents to remain active, connected and fulfilled. The STAR – Specific Therapeutic Assisted Recreation – program, unique to Charter, further enhances positive interaction and relationship building during family visits.